Frequently Asked Questions

Vendors can create events through their dashboard. Go to 'Manage Events' and click 'Create Event'. Fill in the event details, set ticket prices, and publish your event.

Browse our events section, select the event you want to attend, choose your ticket type, and proceed to checkout. You will receive your tickets via email.

Refund policies are set by individual event organizers and vary by event. Check the specific event's refund policy before purchasing. If an event is cancelled, you'll receive an automatic refund. For other refund requests, contact the event organizer directly.

Your e-ticket includes the event name, date, time, venue location, ticket type, quantity, unique QR code for check-in, and order reference number. Present this at the event entrance.

Yes, when the organizer allows it. Open My tickets, choose the unused ticket, and select Transfer. Transfers are free, and Sellenda disables your old code before issuing a new ticket to the recipient.

Yes, when official resale is available for the event. Open My tickets and select Resell. Your ticket is offered to the next matching buyer at its original price, and you will see the fees and estimated payout before listing it.

If an event is cancelled by the organizer, you will receive an automatic refund to your original payment method. The event organizer is responsible for providing information about refunds or rescheduled dates. You'll receive an email notification with details.

Free events are free to host. For paid tickets and tables, Sellenda charges a 3% flat platform commission on the Free plan, or 2% when you upgrade to Sellenda Pro. You may choose to pass the fee to attendees or absorb it.

Guests receive instant e-tickets via email with unique QR codes. They can also download tickets from their account dashboard. Organizers can manage check-ins from their vendor dashboard.

Yes. You can create discount codes, view sales in your dashboard, and export CSV reports for reconciliation.

Use the QR code scanner in your vendor dashboard. Simply scan each attendee's ticket QR code to mark them as checked in instantly.

Yes! You can create multiple ticket types with different prices and availability periods. Set early bird pricing that automatically expires on a specific date.

Set maximum capacity for each ticket type or table. The system automatically stops sales when capacity is reached. You can also manually close ticket sales anytime.

Yes, you can edit most event details after publishing. However, significant changes to date or venue should be communicated to ticket holders immediately.

Create separate ticket types for VIP, backstage, or special access. You can set different prices, quantities, and include custom descriptions for each tier.

Sellenda Pro is a paid upgrade for organizers that lowers platform commission from 3% to 2% and unlocks advanced tools: white-label branded storefront, email campaigns and contact imports, custom attendee reminders, TikTok ad submissions, featured event placement, ad-free event pages, and up to 100 referral staff seats.

Sellenda Pro is billed per month. Pricing is shown on the Pricing page and in the Billing hub inside your vendor dashboard. The upgrade is month-to-month; to cancel simply do not renew for the next month.

The 2% commission applies to new paid ticket and table sales placed while your Sellenda Pro subscription is active. Orders placed before upgrading or after your Pro period ends stay at the original 3% rate. Commission is capped at ₦2,000 on orders paid in naira.

When Pro ends, your account returns to the Free plan automatically. New orders go back to 3% commission. White-label storefronts, campaigns, TikTok submissions, featured slots, and staff seats beyond the Free 10-seat limit are disabled until you renew.

White-label storefronts, email campaigns and contact imports, custom reminders, and TikTok ad submissions are locked on the Free plan. When you upgrade to Pro, these sections activate in your vendor dashboard under Branding, Marketing, and Promotion.

Only the business owner of your vendor account can purchase Pro. Team members and staff can view the billing page but will see an owner-only message if they try to upgrade.

Free accounts can invite up to 10 referral staff members. Sellenda Pro increases this limit to 100 seats so you can scale your affiliate and promoter team across events.

Sellenda Pro is purchased through Paystack or Flutterwave from the Billing hub in your vendor dashboard. You can pay with debit card, bank transfer, or USSD depending on your location and saved payment methods.

Yes. On upgrade, eligible accounts receive a Pro ad credit grant that can be used toward featured event placement and TikTok ad submissions. You can view your ad credit balance and expiry from the Billing Overview page.

We accept payments via Paystack and Flutterwave. Customers can pay using debit cards, bank transfers, USSD, and mobile money depending on their location.

Payouts are typically processed next business day. Funds are transferred to your registered bank account minus platform fees (3% Free, 2% Sellenda Pro) and any applicable charges.

No hidden Sellenda fees. The platform commission is 3% on paid ticket and table sales for Free organizers, or 2% for Sellenda Pro subscribers, capped at ₦2,000 on orders paid in naira. Free events have no Sellenda commission. Service fees are clearly disclosed during checkout and are generally non-refundable.

Currently, full payment is required at checkout. Installment payments are not supported but may be added in the future based on demand.

All transactions are processed in Nigerian Naira (₦). International attendees can still pay using their cards, which will be converted automatically.

Check your email for a verification link after registration, including spam or junk. Click the link to verify your account. You must provide accurate, current information. If you didn't receive the email, request a new verification from your profile settings.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. The link expires after 1 hour for security.

Vendor usernames can be changed once every 90 days from your profile settings. Customer accounts don't have usernames, only display names.

Go to Account Settings > Security > Delete Account. Note that active vendors with upcoming events cannot delete accounts until all events are completed.

No, but you don't need separate accounts. Your single account can purchase tickets as a customer and create events as a vendor when needed.

Try clearing your browser cache, disabling browser extensions, or using a different browser. Also check your internet connection speed.

First, refresh the page and try again. Ensure all information is correct. If the issue persists, try a different payment method or contact support with the error message.

Check your spam/junk folder first. If not found, log into your account and download tickets from your order history, or contact the event organizer.

Yes! Sellenda works perfectly on all mobile browsers. We also recommend saving the site to your home screen for quick access like a native app.

Ensure your screen brightness is at maximum and the QR code is fully visible. If issues persist, show your order confirmation email with the reference number at the entrance.

Absolutely. We use industry-standard AES-256 encryption to protect your data both in transit and at rest. We implement strict access controls, regularly audit data access, and never share your information without consent. See our Privacy Policy for complete details.

Use the "Report Event" button on any event page or email contact@sellenda.com.ng with details. We investigate all reports within 24 hours.

Contact the event organizer immediately using the phone number on your ticket. For emergencies, contact local authorities first, then report to us.

We verify all vendor accounts with valid ID and business documentation. However, always review event details and organizer ratings before purchasing.