Privacy Policy

About this document

Sellenda NG Technologies Limited is responsible for personal data used to operate Sellenda. Event organizers may be separately responsible for how they use attendee data.

This policy applies when you browse Sellenda, use an account, buy a ticket, manage an event, or contact us.

What we collect

We collect the information needed to run Sellenda, including account and contact details, organizer records, orders, tickets, payments, refunds, check-ins, device and usage data, and messages you send us. Payment providers handle full card details. Sellenda does not store full card numbers.

How we use it

We use personal data to provide accounts, ticketing, payments, payouts, support, and event tools. We also use it to secure Sellenda, prevent fraud, meet legal duties, improve the service, and send communications you request. We rely on contract, legal obligation, legitimate interests, consent, or another lawful basis as appropriate.

Who we share it with

We share data only as needed with event organizers, payment providers, hosting and communication services, security and identity providers, professional advisers, and public authorities when legally required. We use Sentry for crash and performance diagnostics. Sentry receives only the diagnostic data enabled in our configuration. Some providers process data outside Nigeria using lawful safeguards.

Photos and videos

Photos and videos created with the Sellenda mobile event camera stay on your device unless you choose to share or save them elsewhere. Sellenda does not upload or retain those event-camera files.

How long we keep it

We keep data only as long as needed for the service, legal obligations, security, disputes, and financial records. Transaction and tax records are generally kept for up to 6 years. Event attendance data is generally kept for up to 24 months, support records for up to 3 years, security logs for up to 12 months, and Sentry data for up to 90 days.

Your choices and rights

You may ask to access, correct, delete, restrict, or receive eligible personal data, and object to certain uses. You may withdraw consent or unsubscribe from marketing at any time. You may also request human review of a significant automated decision and complain to the Nigeria Data Protection Commission. Some rights depend on the circumstances and applicable law.

Security and children

We use reasonable technical and organizational safeguards, but no service is completely secure. We report qualifying data breaches as required by law. Sellenda accounts are for people aged 18 or older. A parent or guardian should manage a child’s ticket where relevant.

Updates and requests

We may update this policy and will give reasonable notice of material changes. Email us to make a privacy request. We may verify your identity before acting.