Fix a ticket QR code that will not scan
Quick checks to help staff read your ticket at the entrance.
Tickets and orders
Try these checks
- 1
Open the original ticket instead of a compressed screenshot.
- 2
Turn up your screen brightness and show the full QR code.
- 3
Clean your screen and remove any display filter that reduces contrast.
- 4
Keep the phone steady while event staff scan it.
Use your order reference
If the code still will not scan, show event staff your order confirmation and reference number. They can search the attendee list and verify the order.
Need someone to look into it?
Contact support and include any order, payment, or event reference connected to the problem.
Contact support