Request a refund
Check the event policy and learn where to send your request.
Orders, payments and refunds
Check the event policy
Refund rules are set by each organizer. Open the event page or your order details and read the refund policy before sending a request.
Send your request
- 1
Find your order reference in your confirmation email or ticket.
- 2
Contact the organizer using the details shown on the event or ticket.
- 3
Include your order reference, ticket type, and reason for the request.
Cancelled events
If an event is cancelled, watch for an email from the organizer with refund or rescheduling details. Processing time can depend on the payment provider and your bank.
Need someone to look into it?
Contact support and include any order, payment, or event reference connected to the problem.
Contact support