Check in guests
Scan tickets online or offline and handle guests whose QR code cannot be read.
Guests and check-in
Scan a ticket
- 1
Open the event in your organizer dashboard and start the check-in scanner.
- 2
Allow camera access when your browser asks.
- 3
Place the guest QR code inside the scanner frame.
- 4
Wait for the valid check-in message before admitting the guest.
Prepare for weak internet
- 1
Open the event check-in page on every device while you are online.
- 2
Select Prepare offline and wait for the ready message before doors open.
- 3
Keep scanning normally if the connection drops. Sellenda saves valid scans on that device.
- 4
Reconnect and select Sync now if the saved check-ins do not sync automatically.
If scanning fails
Ask the guest to increase screen brightness and open the original ticket. You can also search the attendee list using their name, email, or order reference.
A ticket marked as already used should be checked before the guest enters. Confirm their identity and review the earlier check-in record.
If two disconnected devices scan the same ticket, the first scan accepted during sync wins. Review any conflict shown on the other device before admitting another guest.
Need someone to look into it?
Contact support and include any order, payment, or event reference connected to the problem.
Contact support